The information we collect
We may collect certain personal information
• Email address
• Telephone & Fax numbers
• Credit related information
• Alternative contact details
• Other information that may be collected when you visit the company websites to read or download information. This may include your server address, domain name, date and time you visited the site, pages viewed and the information downloaded. Further information, including credit card details, may be collected when purchasing goods and/or services on-line through the site.
The Companies will not collect personal information unless the information is necessary for one or more of its functions and activities. We will collect personal information by lawful and fair means only and in a manner that is not unreasonably intrusive.
When collecting personal information we will take reasonable steps to advise the Company's identity, the purpose for collection of that information, that the person can get access to their personal information and the main consequences if that person chooses not to provide that information.
Sensitive information will not be collected about an individual without consent from that person to do so. Where that person is aware that information will be collected in the course of general business activities The Companies will not disclose that information without the individual’s consent.
Where reasonable and practical to do so, the Companies will collect personal information about an individual only from that individual. Where the information is collected from another party the Companies will act reasonably to ensure the individual is, or has been, made aware of the matters referred to above.
How we use the information you provide
The Companies use the information collected for purposes including:
• Opening and administering client records;
• Providing relevant services and products to clients;
• Monitoring the use of our website;
• Processing payments;
• Promoting new services and facilities.
As a general rule The Companies will not use or disclose personal information about an individual other than for its primary purpose unless:
• The individual has consented to the use or disclosure; or
• The use is required or authorised by or under law; or
• There is reason to suspect that unlawful activity has, or may be, engaged in and The Companies use or discloses the personal information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities; or
• The Companies reasonably believe the use or disclosure is necessary for a specified purpose by or on behalf of an enforcement body.
The Companies will use the information for its own direct marketing purposes only where:
• It is impractical to seek the individual’s consent before that particular use;
• The individual has not made a request not to receive direct marketing communications;
• Each direct marketing communication draws the individual’s attention, or prominently displays a notice, that the individual may request not to receive any further direct marketing communication; and
• Each written direct marketing communication sets out The Companies business address or telephone number and, if the communication is made by fax, email or other electronic means, a number by which The Companies may be contacted electronically.
Managing your information
The Companies will take reasonable steps to ensure the personal information collected, used or disclosed is accurate, complete and up to date.
The Companies will take reasonable steps to protect the information held from misuse and loss from unauthorised access, modification or disclosure.
The Companies regularly review developments in security and encryption technologies however, transmission of data over the internet cannot be guaranteed as totally secure. As a result The Companies are unable to guarantee the security of any information transmitted to it from an on-line product or service.
The Companies will take reasonable steps to permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.
Accessing your information
The Companies have set out in this document their policies for the management of personal information and will make this policy available to anyone who asks for it.
Upon request by an individual The Companies will take reasonable steps to inform that individual, generally, what personal information is held, the purpose and how the information is collected, held and disclosed.
In the appropriate circumstances an individual may gain access to the personal information held on that individual by The Companies allowing inspection, the taking of notes or receiving copies or printouts. The Companies will require proof of identity to ensure personal information is provided only to the correct individuals and privacy of others is not undermined.
The information will be corrected if the individual shows it to be incorrect or not up to date.
The Companies may impose a charge on an individual to cover the cost of verifying a request for information and locating, retrieving, reviewing and copying any material requested.
Transferring information overseas
Personal information about an individual will only be transferred to parties in foreign countries in certain circumstances;
• Where the individual consents to the transfer; or
• Where The Companies have taken reasonable steps to ensure the information that has been transferred will not be held, used or disclosed by the recipient in a manner conflicting with the National Privacy Principles.
Privacy Complaint Process
If an individual has provided The Companies with personal information, that person may make a complaint and have it investigated, governed by the following principles;
• All complaints will be treated seriously;
• All complaints will be dealt with properly;
• All complaints will be dealt with in a confidential manner;
• Any privacy complaint will not affect that person’s existing obligations or commercial arrangements that exist between the Companies and that person.
The Companies are unable to deal with anonymous complaints as it is unable to investigate properly and follow up such complaints.
A complaint regarding an alleged breach of privacy should be forwarded in writing to:
The General Manager
Blooms Health Products Pty Ltd
P.O. Box 79
BOTANY NSW 1455
If an individual is not satisfied with the resolution of a complaint they may refer their complaint to the Office of the Federal Privacy Commissioner.